Customer service
Deliver fast, friendly support with AI
Rokdot Desk brings every customer email into one shared inbox. Copilot summarises each conversation and drafts the reply, so your team spends less time typing and more time helping.
- One shared inbox
- AI Copilot
- Your own address, no DNS
Your inbox
Order not delivered
Logged out after update
GST invoice for March
Refund status
Riya Sharma
#1042 · Order not delivered
Hi team, my order #5521 has not arrived. It was due on Monday.
So sorry Riya. The courier confirms delivery tomorrow before noon.
Write a reply...
Copilot
What happened
Order #5521 is two days late. Riya wants a delivery date.
FrustratedDraft reply
Features
What you can do with Rokdot Desk
Bring every customer email into one shared inbox, and let AI summarise, prioritise and draft replies so your team resolves more, faster.
One shared inbox
Every email becomes a conversation your whole team can see, assign, snooze and close.
AI Copilot
A summary, the customer's mood, suggested tags and a ready to send draft, in seconds.
Your own address, no DNS
Customers write to support@yourcompany.com. Set up a forward and you are live.
Perfect threading
Replies land in the customer's own email thread, and their answers come back to the same ticket.
Automations
Instant acknowledgements, snooze until tomorrow, and canned replies with the customer's name filled in.
Reports
First reply time, resolution time, daily volume and how every teammate is doing.
How it works
Up and running in three steps
- Step 1
Create your workspace
Get your own address like acme@desk.rokdot.com instantly.
- Step 2
Forward your support email
Point support@yourcompany.com to Desk. We confirm it works.
- Step 3
Reply as a team
Assign, draft with AI, reply and close, all from one inbox.
Use cases
Trusted by teams of every kind
Ecommerce
Order, delivery and refund questions handled in one shared queue.
SaaS
Bugs and account help, with internal notes for engineering on every ticket.
Agencies
A workspace per client, each with its own support address.
Small teams
Founders and first hires sharing support without stepping on toes.
Pricing
Plans for every stage
Paid plans arrive after early access. Teams that join now keep a lasting discount.
Early access
Most popularEvery feature while Desk is in early access.
$0per seat / month
Start free- Shared inbox and ticketing
- AI Copilot
- Your own support address
- Automations and snooze
- Canned responses and reports
- Unlimited teammates
Enterprise
For larger teams that need onboarding help and custom terms.
Custom
Talk to sales- Everything in Early access
- Guided onboarding and migration
- Custom contract and invoicing
- Priority support
Enterprise
Rokdot Desk at enterprise scale
The controls, visibility and support your organisation needs to roll out with confidence.
Roles and access
Admin and agent roles, email invites and one click removal of teammates.
Every action attributed
Each reply and internal note records who sent it and when.
Safe by default
Bounces and auto replies never become tickets, and incoming HTML is sandboxed.
AI only on request
Copilot reads a conversation only when someone on your team asks it to.
Frequently asked questions
Do I need to change DNS?
No. Forward your support address to Desk and replies go out on your behalf. Sending from your own domain is an optional extra.
Which email providers work?
Google Workspace, Gmail, Microsoft 365, Zoho and any mailbox that can forward email.
Is Copilot an extra cost?
Copilot is included for every workspace during early access.