Automations and Canned Replies
Answer the common questions in seconds
Customers get an instant acknowledgement the moment they write in, and your team answers repeat questions with saved replies that fill in the customer's name for you.
Automations and Canned Replies
Instant replies and saved answers.
- Instant acknowledgementEvery new conversation gets a friendly reply right away, so customers know you have it.
- Canned repliesSave your best answers once and insert them into any reply with a click.
- Personal placeholdersNames and details fill in automatically, so saved replies never feel robotic.
- Snooze and follow upSnooze a conversation while you wait on a customer and it reopens when it is due.
Automations and Canned Replies
What you get with automations and canned replies
Instant acknowledgement
Every new conversation gets a friendly reply right away, so customers know you have it.
Canned replies
Save your best answers once and insert them into any reply with a click.
Personal placeholders
Names and details fill in automatically, so saved replies never feel robotic.
Snooze and follow up
Snooze a conversation while you wait on a customer and it reopens when it is due.
How it works
Get started in three steps
- Step 1
Turn on acknowledgements
- Step 2
Save your common answers
- Step 3
Insert them in any reply
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