Features

Everything you need in Rokdot Desk

Bring every customer email into one shared inbox, and let AI summarise, prioritise and draft replies so your team resolves more, faster.

Every customer email becomes a conversation your whole team can see, assign and resolve.

AI that summarises every conversation, reads the customer's mood and drafts the reply.

Reply from support@yourcompany.com with perfect threading and no DNS changes.

Instant acknowledgements and saved replies with the customer's name filled in.

Internal notes, assignments and a full customer history for the whole team.

First reply time, resolution time, daily volume and how every teammate is doing.

Formatted replies, attachments and a full timeline for every conversation.

Admin and agent roles, sandboxed email and AI that runs only when asked.