Reports
Know how your support is really doing
Clear reports show how quickly customers hear back, how long problems take to solve and where the volume comes from, so you can staff well and improve every week.
Reports
Reply times, volume and team performance.
- First reply timeHow quickly customers get their first answer, the number that shapes how they feel.
- Resolution timeHow long it takes to fully solve a problem, from first email to closed.
- Daily volumeSee busy days coming and plan your team around them.
- Team performanceConversations handled and closed by every teammate.
Reports
What you get with reports
First reply time
How quickly customers get their first answer, the number that shapes how they feel.
Resolution time
How long it takes to fully solve a problem, from first email to closed.
Daily volume
See busy days coming and plan your team around them.
Team performance
Conversations handled and closed by every teammate.
How it works
Get started in three steps
- Step 1
Work as normal
- Step 2
Open Reports
- Step 3
Spot trends and improve
More features
Explore more of Rokdot Desk
Shared Inbox
Every customer email becomes a conversation your whole team can see, assign and resolve.
Explore shared inbox AIAI Copilot
AI that summarises every conversation, reads the customer's mood and drafts the reply.
Explore AI CopilotEmail Channel
Reply from support@yourcompany.com with perfect threading and no DNS changes.
Explore email channel